Safety notice

B1. What WalkCue is #Link to section B1. What WalkCue is

WalkCue is an extra source of information while you walk. It looks through your phone camera or camera glasses and speaks short cues in your ear, such as "person ahead, step left" or "car coming left, wait". It can help you find items you dropped or put down. It can describe a scene or read a sign if you ask.

B2. What WalkCue is not #Link to section B2. What WalkCue is not

• It is not a replacement for your white cane, your guide dog, orientation and mobility training, or your own judgment and hearing. Keep using them every time.
• It is not a medical device and is not certified for life-safety use.
• It is not always right. It can miss obstacles, misjudge distances, see things that are not there, and misread signals and text.
• It never tells you that it is safe to cross a street. When it reports a pedestrian signal, it reports only what the camera appears to show. Decide to cross only the way you were trained: by listening to traffic, using accessible pedestrian signals where available, and asking for help when unsure.

B3. What WalkCue may miss #Link to section B3. What WalkCue may miss

The current version may not detect some or all of the following, and even later versions will not detect them every time:

• curbs, steps up and down, drop-offs, holes, trenches and uneven ground;
• open doors, glass doors and walls, low branches, overhanging signs and objects at head height;
• poles, bollards, scooters, bicycles and other narrow or fast-moving objects;
• vehicles that are quiet, fast, turning, reversing or partly hidden;
• wet floors, ice, snow, gratings and construction zones;
• pedestrian signals and traffic lights in glare, rain, at night, at odd angles, or when they are partly blocked.

The app's own screens and help pages say what the current version can and cannot see. Read or listen to them after every update.

B4. Conditions that make WalkCue less reliable #Link to section B4. Conditions that make WalkCue less reliable

Low light, darkness, glare, rain, fog, snow, a dirty or blocked camera lens, the camera pointing the wrong way, fast movement, crowds, a low battery, an overheating phone, a weak or dropped Bluetooth connection, background noise that masks speech, other apps taking over audio, and loss of internet for features that need it. WalkCue may slow down or stop without warning in any of these conditions.

B5. Stay alert #Link to section B5. Stay alert

• Keep at least one ear open to traffic and surroundings when you can, or use open-ear or bone-conduction audio.
• Set the volume so cues are clear but do not drown out traffic.
• If cues stop, change suddenly, or seem wrong, stop walking, use your cane or dog, and get to a safe place before checking the app.
• Learn new routes the way you were trained, with a person you trust or an instructor, before relying on WalkCue there.
• Do not use WalkCue while driving, cycling, or operating any machinery.

B6. Do not weaken the safety features #Link to section B6. Do not weaken the safety features

WalkCue has safety behavior on purpose: hazard warnings are never paywalled, Quiet mode still speaks urgent warnings, it never says a crossing is safe, and onboarding explains its limits. Do not modify, hide or work around these features, and do not give anyone a build or a configuration that does.

B7. For Helpers, instructors and organizations #Link to section B7. For Helpers, instructors and organizations

If you set up WalkCue for someone else, make sure they have heard this notice, understand its limits, and practice with it in safe places first. Do not describe WalkCue as more capable than this notice says. If you are an orientation and mobility instructor, we welcome your judgment on whether and how WalkCue fits a student's training, and we ask you to tell us about any unsafe behavior you see.

B8. Report problems #Link to section B8. Report problems

If WalkCue missed a hazard, gave a wrong or confusing cue, or behaved unsafely, please tell us through the contact form, or with "report a problem" in the app when available. Include what happened, where (in general terms) and when. Do not include images of other people. Every safety report is reviewed, and reports drive new test scenarios that each version must pass.

B9. Emergencies #Link to section B9. Emergencies

WalkCue does not call emergency services and does not monitor you. In an emergency in the United States, call 911 using your phone's own emergency features.